WHAT DO BUSINESS PROFESSIONALS REALLY, REALLY WANT FROM A COACH?*
1. A Great Credential and many years of coaching experience
2. A Professional friendship / partnership
3. Holistic approach – conversations not just about work but ongoing life challenges, as well.
4. Help in navigating through the daunting aspects of personal and professional change
5. Business acumen and experience
6. Brutal honesty
7. Values the coach brings – professionalism, strengths, talents, skills
8. Looking for advice on specific situations with a safe environment for discussion (*ICF presentation 2009)
“Coaching is a collaborative individualized relationship between the individual and the coach, the aims of which are to bring about sustained behavioral change and to transform the quality of the client’s working and personal life” – Zeus(2000)
What are the personal benefits of working with Ken?
Numerous clients we have worked with report coaching positively impacted their careers, as well as their life in these areas:
· More clarity on your most fulfilling goals and objectives
· Better alignment between your vision, values, passions, strengths and career Independent insight, guidance and feedback, to help you learn and develop faster
· Regular support to keep you organized and focused, so you can move forward decisively.
· Become more effective and productive.
· Gain a fuller experience of personal and professional fulfillment and balance.
· Gain a sense that you are finally living the life you were meant to live
Coaching focuses on what needs improvement and what's going well. The overall goal is to help people become more effective. Coaching helps individuals to them overcome personal obstacles, maximize individual strengths, and reach their full potential.
In today's environment of changing technology and evolving organizations, coaching can have a strategic impact. It provides continuous learning and develops people to meet current and future needs. Coaching is an investment that you make in yourself and/or in developing your key resource people for the long-term benefit of your organization.
What Is Worked On?
Here is what we work on together:
Ø Business planning, budgeting and goal-setting
Ø Integrating business and personal life for balance
Ø Doing the maximum in work
Ø Handling business or personal problems
Ø Making key decisions and designing strategies
Ø Catching up and getting ahead of the business
Ø Training, developing and managing staff
Ø Increasing sales substantially or filling a practice
Ø Turning around a difficult situation
Ø Having more fun, greater ease in life
How Do I Know If I Should Work With A Coach?
This is a great question! Not everyone is in a situation which warrants coaching and people progress in and out of “coach readiness over time.
Due to the need for leadership development, increased management performance and succession planning, companies are focusing more closely on building the capability of managers and executives through coaching and mentoring programs.
About 6 out of 10 (59%) organizations currently offer coaching or other developmental counseling to their managers and executives, according to a nationwide survey of more than 300 companies by Manchester, a human capital consulting firm. Another 20% of organizations said they plan to offer such coaching within the next year.
Here's why: Most organizations need to improve productivity to fuel growth and profitability. Productivity doesn't happen when people are only focusing on the financial or technical issues. They also must build the capability of managers to help their employees with the intangible elements of human interaction---because the work gets done through personal relationships. The key to ROI is developing and sustaining individual and group behaviors through personal relationships to achieve the desired business results. Executive coaching builds the organizational capability to get this done.
Since it's becoming harder to train and keep effective employees, it is clear that companies are interested in providing executive coaching to managers who are able to improve productivity by energizing, exciting and coaching their direct reports.
Formal Education: 1976 – Temple University, BA Liberal Arts with Business Sub Major
1987 -- American College, Bryn Mawr, Pa. CLU, CFP, & ChFC in Financial Planning
Work Experience: 1979 – Sears – Regional Buyer / Manger
1982 – Equitable Life Assurance Society- Financial Planning
1998 to Present – TOPcoach International, LLC- Executive and
Coach Training: 1998 Graduate of CoachINC-HQ, the largest coach training school in the world
Coach Certification: Master Certified Coach through the International Coach Federation
Master Certified Coach Graduate through Coach University (2002)
Some Coaching Clients:
Corporate: Galaxo/Smith Kline; Vanguard Mutual Funds; Lloyds of London,
Citigroup;AXA Financial; Northwestern Mutual; Wells Fargo Bank,
Sunoco Oil; Wyeth Labs;
Regional: Mid Atlantic Business Alliance; ReMax Associates; PNB Bank;
Wells Fargo Securities; AdvisorPort
Coaching Approaches: 1. 3-P coaching process:
Personal Foundation – Working on you
Practice / Leadership Development – Working on your business
Professional Development – Working on skills, strengths, and talent
2. Strategy initiative-4 step
Prioritization – Visioning – Simplification – Goal Setting
3. One on one – Individual brings criteria to calls and we establish
strategy, support, accountability on a week to week basis.
5. Business Gaming Structure / SUPERBETTER
Using Dreams to Improve Your Business
Do you ever wish you had a Magic Eight-Ball to give you accurate guidance on career decisions? You may be surprised to know you already have one: your dreams.
Most of us know that a good night’s sleep decreases stress, increases memory recall, and improves overall functioning. Less well-known is that our nightly dreams also work to keep our psyches healthy and help us access our full potential. With just a little practice, we can learn to tap into this valuable source of information and use it to enhance every aspect of our professional and personal lives.
Every dream, no matter how small or strange, has a message for us. Dreams give us hints of what is to come, point out opportunities we are missing, and suggest creative solutions to problems we face. In Walter Isaccson’s biography Steve Jobs, he realys how Jobs saw things and dreams of potential. (“An entire record collection in a digital player as big as a pack of cigarettes.”)
To find out what your dreams are telling you, here are some things to listen for.
The yes/no feeling after waking. Jessica felt stifled by her job but was afraid to quit and strike out on her own. After a tumultuous day she went to sleep early and woke in the morning with a peaceful feeling of resolve, knowing that, in spite of her fear, leaving her job was the best decision.
Questions answered through imagery. David was considering changing careers when he dreamt of viewing his recently deceased father through a window. He interpreted the dream as saying that grieving was currently more important than making a big career move.
Literal dream messages. Susan was searching for a job and dreamed of having an animated phone conversation with an old colleague. They hadn’t spoken in years, but she took a cue from her dream and called him. He had just started working for a new business that was hiring—and Samantha got the job!
More Ways Dreams Help In Business
Dreams assist us in managing change. Phyllis’s workplace was undergoing restructuring but she thought her position was safe. She dreamt of walking into the office to find her desk bare and her coworkers gone. Several days later her whole team was laid off. Her dream had prepared her for the change even though she hadn’t wanted to admit it.
Dreams give us great ideas. Paul McCartney woke with a song in his head that he was sure belonged to someone else. He played it for friends and they all assured him it was new. Convinced, he turned his dream song into “Yesterday,” one of his biggest hits ever.
Dreams are like having an inner coach. If you’re struggling with career or personal goals, check your dreams to see if a great solution is waiting in the wings. Often all it takes is listening to realize you had the answer all along.
Techniques for Working with Dreams
Like guests to a party, dreams have to be invited, and then treated well. Here are 10 ways to begin:
1. Before going to sleep, state your intention to remember your dreams. Like priming the pump, this may take a while, but soon your dreams will flow.
2. Try to wake before your alarm goes off. Nothing erases a dream faster than being startled awake.
3. When you wake from a dream, lie still. Translate the images into words before opening your eyes.
4. Keep pen and paper beside your bed so you can start writing before the dream fades.
5. Better yet, keep a dream journal to record your dreams and recurring symbols. While some images may be universal, your dream language is your own.
6. Don’t judge your dreams. They speak in metaphor, image, and pun. As with any language, it takes time to learn.
7. Don’t take your dreams too literally. If you dream of a death, it doesn’t necessarily mean that person will die. Read books about dreams to learn more.
8. If you want help, ask for a dream, and then seriously consider its answer. Often dreams answer the question behind the question.
9. All dreams come for our benefit—even “bad” ones. Have the courage to face what your dreams are telling you.
10. Share your dreams. Working on dreams with others is a great way to learn about dreams.
The Business Results of Coaching
Without a doubt, coaching is the hottest approach to enhancing the performance of people in an enterprise—whether it’s teams of coaches working with managers in a Fortune 500 company, transition coaching for new C-level executive hires, or coaches working with the owners of small businesses or sole proprietorships.
It is clear from the increasing acceptance and investment in coaching that we believe coaching works.
But how well does it work? And how hard is it to measure? In recent years, a couple of detailed, well-documented studies have put the return on investment (ROI) of major coaching engagements within Fortune 500 companies at between 600% and 700%, depending upon how improved retention was calculated.
But studies of this precision—funded by the corporate clients—are generally too costly to be a sustained way of assessing the business benefits of coaching—even at the level of large corporations. Moreover, the issue of the benefits of coaching is, if anything, even more relevant to small business. For many firms considering hiring a coach, the notion of funding a major study to assess the results is laughable, yet it is critical that they be able to associate the benefits they are deriving from their investment in coaching.
The challenge of measuring the benefits of coaching often depends upon why the coach has been engaged in the first place. In some cases, the goal of a coaching engagement can be fairly easy to quantify—improving meeting management skills, for example. You can measure how many meetings start on time, how many end on time and survey meeting attendees as to the effectiveness of the meeting. With a little imagination, such measures could be converted to hard dollar savings or productivity increases and an actual ROI developed.
Often, however, the connection between the behavior and the result isn’t so clear. One of the biggest challenges in measuring coaching is that tangible, behavioral change is usually linked to intangible mindsets and beliefs. Effective measurement strategies require that we make those intangibles measurable.
Is it possible to capture all of those intangibles in some concrete, meaningful metric? The answer is generally, “No, not precisely.” However, there are techniques that can be used to evaluate the effectiveness of coaching and often to achieve a realistic estimate of the ROI. More importantly, setting up an evaluation process up front not only helps set performance expectations, but it can also make the coaching more effective.
For example, coaching can be refocused to deal with issues or to ensure that business priorities will be met. In this way, the evaluation of coaching becomes more than just a measuring stick—it becomes a key approach to deepen the business value of coaching.
For large firms, coaching consultancy MetrixGlobal suggests seven critical steps for measuring ROI from a coaching engagement:
1. Set objectives for the engagement that are specific, measurable, achievable, realistic and time bound. Establish a performance benchmark from existing appraisals and reviews.
2. Ensure that coaching objectives flow from overall project and/or business objectives.
3. Communicate the methodology for measuring the monetary value of the coaching program before the program begins.
4. Identify the opportunity costs of the client’s time for participating in coaching.
5. Capture the monetary value of the coaching in tandem with the intangible value.
6. Validate the calculation with the managers being coached.
7. Communicate the results of the coaching program to key stakeholders.
Smaller firms, on the other hand, often cannot spend the time and effort to achieve the same level of measurement precision. In that case, there are several steps they can take to come up with quantifiable measures, if not quite ROI metrics. Among them are: 360-degree surveys, climate surveys within the organization, employee performance metrics and customer surveys.
However, such broad measures can be disconnected from the effect of specific behavior changes that the coach and the executive are addressing. The challenge is to figure out the connections between the executive’s behavior and the behavior of the organization. Lore International Institute’s Bacon suggests these possibilities: improvements in productivity, reductions in absenteeism and employee turnover, reductions in cycle time, improvements in quality and/or reduction in waste, increased customer satisfaction, and increased value of the opportunity pipeline.
Though challenging, the business effectiveness of coaching can be measured, or at least closely approximated. And if coaching is to prove its worth, it ultimately must stand up to the same test as any other investment in the business.